Don’t worry, we get these questions all the time.
Check out our FAQs for answers to our most popular questions.
- How long does it take for my order to ship?
- How can I track my package?
- How do I return my order?
- How long will it take to process my return?
- Can I exchange my order?
- How can I get a Fox sticker?
- How do I get sponsored?
- I have a shipping issue with my order. Who do I contact?
- Can I pay using PayPal?
- Will Fox accept international orders?
- Will Fox ship to my PO Box?
- Do Fox products come with a warranty?
- A part broke on my Fox product. Where can I find the spare part?
Q: How long does it take for my order to ship?
A: To continue to serve our customers, as best we can, while helping to ensure the safety of our employees, we are staffing a much smaller crew and following other best practices during the COVID-19 situation. This has resulted in some of our delivery times being longer than normal. We greatly appreciate your business. Thank you for your patience while we strive to keep the people who pack and ship your orders as safe as possible.
Q: How can I track my package?
A: Once your order processes and ships, you will receive an email with your tracking number. Please be sure to check Spam folder.
Q: How do I return my order?
A: Please return any items back to us along with the original packing list. Please make sure the tags are attached or included in the shipment. The items must also not be washed or used.
Please send all returns to: Fox Racing Canada, Returns Department, 58 Aero Dr., Unit 113, Calgary, AB, T2E 8Z9.
We do not provide the return shipping label. With that being said, we do not have a preference on the method of shipping you choose for the return. Please be sure to keep a copy of the return tracking number for your records.
Q: How long will it take to process my return?
A: Once your package is received by our warehouse, it may take up to 7-10 business days to receive your credit, depending on the volume of returns being received. Note: The COVID-19 crisis requires us to staff a limited crew to maintain a safe working environment. This has delayed returns processing. We thank you for your patience during these trying times. A confirmation email will be sent to the email address provided during the original order once the return has been submitted.
Q: Can I exchange my order?
A: We unfortunately do not process any direct exchanges; there is no exception to this process. If you would like to exchange any items, please return the item as stated above, then simply place a new order online for the items you would like in exchange.
Q: How can I get a Fox sticker?
A: We would love to hook you up with a sticker! Please send a self-addressed, pre-stamped envelope to the below address and we will send you a free sticker.
Fox Head, Inc.
58 Aero Dr., Unit 113
Q: How do I get sponsored?
A: If you’re looking join the Fox Team click here: www.foxracing.ca/sponsorship.html
Q: I am having shipping issues with my order. Who do I contact?
A: If your package is delayed, damaged, or not received, please send Customer Service an email at email@example.com. Please include your order number in the email and we will assist you as soon as possible. Please note there will be temporary delays in relation to COVID-19. We thank you for your patience.
Q: Can I pay using PayPal?
A: Not at this time
Q: Will Fox accept international orders?
A: Our website does not accept orders placed outside of Canada, orders placed with an international debit/credit card, or orders that are billing and/or shipping outside of Canada. All 3 criteria must be met to process an order. Our website will also not accept orders that are shipping to hotels, cargo or freight companies.
Q: Will Fox ship to my PO Box?
A: Yes! We have the option of shipping to your PO Box. Your product will ship Canada Post ground in the event you choose this option.
Q: Do Fox products come with a warranty?
A: A One-Year Warranty covers every product that Fox sells from the date of purchase. The warranty covers defect of workmanship and materials but does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and material through time, exposure or extensive use. This warranty is only valid with your proof of purchase, clearly depicting the original order date.
Q: A part broke on my Fox product. Where can I find the spare part?
A: We have a variety of spare parts available right on our website!
- Motocross Parts: Click Here
- Mountain Bike Parts: Click Here
Can’t find what you are looking for? You can email us at firstname.lastname@example.org and include images of the product. We will be more than happy to assist you.