Help Center / FAQ's
FAQ's
Fox Racing does not accept sponsorship requests at this time.
Nothing makes us happier than seeing folks show off their Fox love to the world. To get a free sticker, simply send a self-addressed, pre-stamped envelope to the address below, and we'll send you one. (The pre-stamped envelope bit is important, so don’t forget that part!)
Also, a sticker comes free with each order.
Attn: Sticker Request
Fox Head Canada
58 Aero Dr. NE, Unit 113
Calgary, AB T2E 8Z9
Also, a sticker comes free with each order.
Attn: Sticker Request
Fox Head Canada
58 Aero Dr. NE, Unit 113
Calgary, AB T2E 8Z9
We get asked this question a lot. No, we don't—but you can contact Fox Shocks at (800) 369-7469, or you can email them at info@ridefox.com
Fox is available for Live Chat, Monday-Thursday, from 7 AM to 5 PM, and on Fridays from 7 AM to 4 PM PST. Just click on the Support widget located at the bottom left corner of our website during those hours.
We're sorry you're having trouble with your order. If it shipped with Canada Post, you can contact them at this number: 1 (866) 607-6301. For any other questions about shipping, please contact Fox Customer Service at 1-855-298-1853 or email us at customerservice.ca@foxracing.com.
Fox Racing's customer service hours are Monday-Thursday, 7 AM to 5 PM, and Fridays 7 AM to 4 PM PST
You can update your email address by following the steps below:
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click "Edit in the Profile field.
4. Enter and confirm your new email address.
5. Confirm the change via the email that will be sent to your new email address.
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click "Edit in the Profile field.
4. Enter and confirm your new email address.
5. Confirm the change via the email that will be sent to your new email address.
You can update your account password by following the steps below:
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click Edit in the Password field.
4. Change and confirm your new password.
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click Edit in the Password field.
4. Change and confirm your new password.
Please fill out all fields on our Account Register page to create your Fox Racing account now.
You can view your order history by following the steps below:
1. Log in to your account
2. Hover over your profile icon
3. Click Order History.
1. Log in to your account
2. Hover over your profile icon
3. Click Order History.
Yes. Having an account on the Fox website allows for faster and easier checkout, quick access to your order history, and quicker customer service.
Yes, you will have the option of using your PayPal account during checkout. Simply click on the PayPal button and proceed through the checkout options.
Visa, Mastercard, Amex, PayPal, Apple Pay and Klarna. Learn more about Klarna interest-free installment payments.
Yes, you will have the option of using your Apple Pay account during checkout, directly in the cart, or on the product page itself. Simply click on the Apple Pay button on a compatible mobile device or the web in Safari and proceed through the checkout options.
Yes, we use a tokenized system so no credit card information is stored in our systems.
Yes, we charge sales tax for all qualifying provinces.
Your card will be authorized upon placing the order and the authorization will settle upon shipping your order.
When an order contains a the purchase of a Digital Gift Card, the value of the Digital Gift Card will be settled upon placing the order.
At Fox, we offer three goggle models. The sport-level Main, the race-level Airspace, and the pro-level Vue.
1. Main Goggles provide the best value on the market. A wide viewport, exceptional comfort, and VLS compatibility give you the essentials you need to excel.
2. Airspace Goggles include all Main features plus an outrigger system for improved comfort and fit.
3. The Vue Goggles provide the widest field of view, increased impact resistance, and a quick change lens system.
Want to learn more? Check out our Goggle Guide for a side-by-side comparison.
Ready to shop? Explore our full goggle collection.
1. Main Goggles provide the best value on the market. A wide viewport, exceptional comfort, and VLS compatibility give you the essentials you need to excel.
2. Airspace Goggles include all Main features plus an outrigger system for improved comfort and fit.
3. The Vue Goggles provide the widest field of view, increased impact resistance, and a quick change lens system.
Want to learn more? Check out our Goggle Guide for a side-by-side comparison.
Ready to shop? Explore our full goggle collection.
At Fox, we offer five distinct motocross gear set styles. Each of these collections delivers a unique benefit to serve a specific riding need.
1. 180 provides the essential style, comfort, and coverage you need to ride.
2. 360 is pro-level racing gear that puts durability first to offer dependability, lap after lap.
3. Flexair is pro-level racing gear that maximizes mobility for a near limitless range of motion on the bike.
4. Airline is specifically designed to improve breathability and comfort in hot riding conditions.
5. Legion is designed for riding off-road. Durability, weather-resistant features, and on-body pocketing for storage make it ideal for trail riding.
Want to learn more? Check out our Moto Racewear Guide for a side-by-side comparison.
Ready to shop? Explore our full racewear collection.
1. 180 provides the essential style, comfort, and coverage you need to ride.
2. 360 is pro-level racing gear that puts durability first to offer dependability, lap after lap.
3. Flexair is pro-level racing gear that maximizes mobility for a near limitless range of motion on the bike.
4. Airline is specifically designed to improve breathability and comfort in hot riding conditions.
5. Legion is designed for riding off-road. Durability, weather-resistant features, and on-body pocketing for storage make it ideal for trail riding.
Want to learn more? Check out our Moto Racewear Guide for a side-by-side comparison.
Ready to shop? Explore our full racewear collection.
Racewear (Jersey & Pants): Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent.
Guards: Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.
Gloves: Machine wash, gentle cold, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.
Helmet Pads: You will need to put these parts into a washing bag and wash them using the “gentle” or “hand-wash"" setting. A mild detergent is fine to use and an antimicrobial detergent will help to remove the smell. Be sure to wash at a low temperature.
Guards: Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.
Gloves: Machine wash, gentle cold, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.
Helmet Pads: You will need to put these parts into a washing bag and wash them using the “gentle” or “hand-wash"" setting. A mild detergent is fine to use and an antimicrobial detergent will help to remove the smell. Be sure to wash at a low temperature.
Yes, we offer a wide range of original Fox Racing spare parts online to support your helmets, guards, goggles, and boots.
Click on the appropriate category from the options below, then select the product category for the spare parts you need.
Browse Motocross Parts
Browse MTB Parts
Click on the appropriate category from the options below, then select the product category for the spare parts you need.
Browse Motocross Parts
Browse MTB Parts
Fox offers several gloves to address your unique needs on the mountain bike, from lightweight to fully armored. We detail three of our most popular styles below.
1. Ranger Gloves set the standard with a light 4-way stretch construction and touchscreen capability.
2. Defend Gloves offer more coverage through the use of D3O® impact-absorbing armor, durable fabrics, and TPR plated armor.
3. Flexair Gloves offer the most bar feel and breathability in our line, giving you the real-est feel of your levers.
Want to learn more? Check out our MTB Glove Guide for a side-by-side comparison.
Ready to shop? Explore our full mountain bike glove collection.
1. Ranger Gloves set the standard with a light 4-way stretch construction and touchscreen capability.
2. Defend Gloves offer more coverage through the use of D3O® impact-absorbing armor, durable fabrics, and TPR plated armor.
3. Flexair Gloves offer the most bar feel and breathability in our line, giving you the real-est feel of your levers.
Want to learn more? Check out our MTB Glove Guide for a side-by-side comparison.
Ready to shop? Explore our full mountain bike glove collection.
We have several gloves to address your unique riding needs, from fully armored to weatherproof, and everything in between. We detail three of our most popular styles below.
1. The Flexair Gloves are your go-to for maximum breathability, mobility, and bar feel.
2. The Dirtpaw Gloves are a Fox staple. With lightly armored knuckles, double-layer palm, and venting, there are not many situations where these gloves won't excel.
3. The Bomber LT Gloves balance lightweight feel and protection. Premium D3O® knuckle guards offer world-class impact protection, while a single-layer palm grants you an exceptional bar feel.
Want to learn more? Check out our Moto Glove Guide for a side-by-side comparison.
Ready to shop? Explore our full dirt bike glove collection.
1. The Flexair Gloves are your go-to for maximum breathability, mobility, and bar feel.
2. The Dirtpaw Gloves are a Fox staple. With lightly armored knuckles, double-layer palm, and venting, there are not many situations where these gloves won't excel.
3. The Bomber LT Gloves balance lightweight feel and protection. Premium D3O® knuckle guards offer world-class impact protection, while a single-layer palm grants you an exceptional bar feel.
Want to learn more? Check out our Moto Glove Guide for a side-by-side comparison.
Ready to shop? Explore our full dirt bike glove collection.
At Fox, we offer five dirt bike boot models.
1. Instinct Boots: Pro-level motocross boots. Benefit: Best-in-class grip, mobility, and protection.
2. Motion Boots: Performance motocross boots. Benefit: Best-in-class grip, mobility, and protection.
3. Motion X Boots: Performance off road/trail boots. Benefit: Best-in-class off road grip, mobility, and protection.
4. Comp Boots: Essential motocross boots. Benefit: Maximum durability and essential features.
5. Comp X Boots: Essential off-road/trail boots. Benefit: Maximum durability and essential off road features.
Check out our Moto Boot Guide for a side-by-side comparison.
Ready to shop? Explore our full dirt bike boot collection.
1. Instinct Boots: Pro-level motocross boots. Benefit: Best-in-class grip, mobility, and protection.
2. Motion Boots: Performance motocross boots. Benefit: Best-in-class grip, mobility, and protection.
3. Motion X Boots: Performance off road/trail boots. Benefit: Best-in-class off road grip, mobility, and protection.
4. Comp Boots: Essential motocross boots. Benefit: Maximum durability and essential features.
5. Comp X Boots: Essential off-road/trail boots. Benefit: Maximum durability and essential off road features.
Check out our Moto Boot Guide for a side-by-side comparison.
Ready to shop? Explore our full dirt bike boot collection.
You can find all of our sizing information, including charts, on our Size Guide page.
At Fox, we offer three dirt bike helmet models. The sport-level V1, the race-level V2, and the pro-level V3 RS.
1. Our V1 helmet is a no-brainer for those looking for something dependable and affordable. It is available in our greatest range of sizes and color options.
2. The V2 helmet makes pro-level features more attainable. It features technology like MIPS™, a dual-density EPS, and MVRS.
3. The V3 RS helmet provides a zero-compromise approach to performance and comfort, making it the top choice for advanced motocross athletes.
Want to learn more? Check out our Moto Helmet Guide for a side-by-side comparison.
Ready to shop? Explore our full dirt bike helmet collection.
1. Our V1 helmet is a no-brainer for those looking for something dependable and affordable. It is available in our greatest range of sizes and color options.
2. The V2 helmet makes pro-level features more attainable. It features technology like MIPS™, a dual-density EPS, and MVRS.
3. The V3 RS helmet provides a zero-compromise approach to performance and comfort, making it the top choice for advanced motocross athletes.
Want to learn more? Check out our Moto Helmet Guide for a side-by-side comparison.
Ready to shop? Explore our full dirt bike helmet collection.
To initiate a return, click the button below. This will bring you to the login page where you can either login or fill out your order information and start a return.
Once your package is received by our warehouse, it may take up to 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.
We currently do not offer free return shipping labels. Log in to your account view your order and access your label.
Standard Policy
If you are not 100% satisfied, you can return your order for a refund within 28 days from the date you have received the order. Items must be unused and unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on swimwear and intimate apparel. Please refrain from placing the return label directly on the item's original packaging. Instead, please place the item inside a larger, separate shipping container, such as the box in which your order was originally shipped. Please note that if the product or its original packaging is damaged, we will not be able to accept it as a return. Returns have a flat rate fee of $8.99.
Visit our Return Policy page for more details.
Orders are processed for shipping within 24 business hours of placing your order. DELIVERY TIME: 1–7 business days to most major centers, remote locations may be longer.
You can also check the status of your order here. You will just need your order number, order email, and postal code. Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
You can also check the status of your order here. You will just need your order number, order email, and postal code. Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
To check the status of an existing order at any time, see our check order status page. You will need your order number, order email, and billing postal code.
Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
Once your returned package is received by our warehouse, it may take 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.
Unfortunately, at this time, we are unable to make any changes to an order after if it has been placed; however, if you contact us before the order has been processed, we may be able to cancel the order, allowing you to make a new order with the needed updates.
You can cancel orders that haven't entered the fulfillment process yet. Please contact customerservice.ca@foxracing.com to cancel your order. Please include your order number and cancellation request in the email.
We, unfortunately, do not process any direct exchanges at this time—there is no exception to this process. If you would like to substitute any items, please return the item as stated in our Returns Section, then simply place a new order online for the items you would like as replacement.
You will receive an email 21-30 days after your purchase with a chance to review the items you have purchased, and you can also leave a review right on the product page, online.
At this time, we do not price match any items. Sorry for the inconvenience.
Fox products are warranted to be free from defects in workmanship and materials for one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations, or if used other than the manner intended. Fox makes no other express warranties or guarantees. Visit our Warranty page for more details.
Orders are processed and shipped, Monday-Friday. Orders placed on the weekends and holidays will be processed on the following business day (see list of holidays below). Please allow 5-7 business days for your order to process before it will ship. If choosing expedited shipping, order must be placed before 2pm PST to ensure order ships out same day. Shipping times are estimates. You can find a full list of shipping details on our Shipping Info page.
Fox provides FREE Standard Ground shipping on any Fox order over $75, 365 days a year (extra charges may apply to remote Canadian locations). From time to time, we also offer Free Shipping specials. Current offers can be found on our Current Promotions page.
Ground shipping is currently $8.99 and Express is $24.95. These rates do not include remote locations.
Visit our Shipping Info page for more details.
Visit our Shipping Info page for more details.
Fox does ship to PO Boxes via the Canada Postal Service. When shipping to these types of addresses please be advised that expedited shipping options may not be available.
Our website Foxracing.ca does not accept orders placed outside of Canada, orders placed with an international debit/credit card, or orders that are billing and/or shipping outside of Canada. All 3 criteria must be met to process an order.
Orders are processed for shipping within 24 business hours of placing your order. DELIVERY TIME: 1–7 business days to most major centers, remote locations may be longer.
You can also check the status of your order here. You will just need your order number, order email, and postal code. Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
You can also check the status of your order here. You will just need your order number, order email, and postal code. Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
Fox Racing does not currently offer back ordering.
The best way to find the best fit for you is to check a Fox Size Chart.
Whoops, sorry about that! Things sell out fast sometimes, and we'd hate for you to miss out on the next big drop or restock. The best way to ensure that doesn't happen is to join our email list—that way, you'll be among the first to know when the new stuff hits the site.
There are currently four ways to get on the list:
1. Visit our join Fox page, or
2. Scroll to the bottom of our site and enter your email where it says SIGN UP, or
3. Subscribe via a site pop-up message, or
4. Opt-in to the mailing list during the order check out process.
There are currently four ways to get on the list:
1. Visit our join Fox page, or
2. Scroll to the bottom of our site and enter your email where it says SIGN UP, or
3. Subscribe via a site pop-up message, or
4. Opt-in to the mailing list during the order check out process.
We do not price match 3rd-party retailers' offers at this time.
There sure are! We have multiple Fox store locations throughout California (Edinburg, Gilroy, Irvine, Livermore, Oshkosh, Pala, and Temecula) and in Las Vegas, Nevada. Not close to any of those locations? Use our Dealer Locator to find a store that carries Fox gear near you.
Please note: Fox HQ: Store will be Closed to observe the following Holidays
- 11/24 - 11/26
- 12/24 - 12/26
- 12/30 - 12/31
If an item has gone on sale on foxracing.ca or received a price change within 14 days of your purchase date, we will honor the price adjustment. Please email customerservice.ca@foxracing.com with your order number to receive a price adjustment. For purchases made after a sale has ended, no price adjustments will be honored.
Purchases made in-store during online-only sales are not eligible for price adjustment, and vice versa. For information on our return policy please click here.
You can sign up for all Fox Racing alerts on our Join Fox page. Here you will able to sign up for both SMS and/or Email messages.
If you’d prefer not to receive emails from Fox, simply click the unsubscribe link found in the footer (at the bottom) of any Fox promo email in your inbox, and we’ll take you off the list.
Foxracing.ca
eGift Cards purchased on Foxracing.com are active when the eGift Card email is delivered. eGift Cards are valid at Foxracing.ca only.
In StoreGift Cards purchased in a Fox Racing retail store are ready for gifting and may take up to 4 hours for activation. Retail Gift Cards are valid in store only.
Foxracing.ca
eGift Cards can be applied at checkout on foxracing.ca during payment step - using eGift Card number and eGift Card PIN. Note: Only 1 eGift Card can apply per order. eGift Cards are not redeemable at Fox Retail stores.
In StoreGift Cards purchased through Fox Racing retail stores can be redeemed in stores. Currently, they are not redeemable online.
Gift Cards and eGift Cards are nonrefundable. Once purchased, you may not return or cancel. Gift Card and eGift Card sales are final.
Foxracing.ca
eGift Cards can be applied at checkout on foxracing.ca during payment step - using eGift Card number and eGift Card PIN. Note: Only 1 eGift Card can apply per order. eGift Cards are not redeemable at Fox Retail stores.
In StoreGift Cards purchased through Fox Racing retail stores can be redeemed in stores. Currently, they are not redeemable online.
eGift Cards will be emailed to the recipient at time of purchase.
eGift Cards will not be replaced if lost, stolen, destroyed, or used without your permission. Fox is not responsible if a eGift Card is lost, stolen, destroyed, or used without your permission. eGift Cards have cash value and should be safeguarded accordingly.
You can find full eGift Card terms and condition at foxracing.ca/giftcards-termsconditions.html.
Foxracing.ca
eGift Cards can be purchased at foxracing.ca/gift-card. Simply fill in required fields including Your Name, Recipient Name, and Recipient Email, select your gift card value amount, click Add to Cart and proceed to checkout.
In StoreGift Cards can be purchased at Fox Racing retail stores.
Foxracing.ca
For eGift Cards, you can check your eGift Card balance online at foxracing.ca/gift-card-balance. The balance shown is an estimate only. In most cases, the balance is adjusted immediately after an online purchase, but there may be occasions when the updated balance is delayed for a period.
In StoreYour Gift Cards balance can be checked by an associate in a Fox Racing store or by calling the number on the back of the card.