Returns

RETURNS

If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be unworn, unused, unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on swimwear and intimate apparel. For hygienic reasons we will not refund or exchange underwear, boxers or swimsuit bottoms. In order to receive a refund the returned product must be in new resalable condition.

Once your return is received and inspected by Fox’s Return Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit company, it may take, an additional 2-10 business days after your credit is applied for it to post to your account.

Send To:

Fox Head Canada, Inc.
Returns Department
58 Aero Dr., Unit 113
Calgary, AB
T2E 8Z9

For information regarding returns, please contact Fox Customer Service at customerservice.ca@foxhead.com or call 1-855-298-1853.

 

EXCHANGES

For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online or call Fox Customer Service at 1-855-298-1853 for assistance.

WARRANTY

Fox products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. Fox makes no other express warranties or guarantees. Any warranties implied by law shall be limited to ninety (90) days in duration. Fox shall not be liable for any incidental or consequential damages. If you suspect that your Fox product contains a defect, you may contact Fox and then send the product to Fox for a warranty evaluation at any time within the first year of purchase. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at Fox’s sole discretion. Damaged products deemed not covered by Fox’s warranty policy will be shipped back to you.

For a warranty evaluation, please contact Fox Customer Service at customerservice.ca@foxhead.com or call 1-855-298-1853.

 

DAMAGED ITEMS IN TRANSPORT

 If there is any damage to the packaging on delivery, contact our customer service department immediately.

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